13
Dec

New Years Eve Support from the Accounts Team


We can’t believe it’s that time of year again! December is here and New Year’s Eve is fast approaching. As always our team of Account Managers and Account Support staff are here to help, guiding you through this busy period and ensuring your New Year events run smoothly.

We’ve recently been delighted to announce our position as the UK’s busiest online ticket outlet, placing us above the biggest names in the game. You can be confident your New Year’s event will have the best chance of success when listed on Skiddle.

Choosing Skiddle gives you access to a roster of unique tools all designed to enhance the buying experience for our customers. For our newer users, here’s a brief recap:

Re:Sell – Skiddle’s official ticket resale platform. If your whole event, or just a single ticket option (e.g VIP), looks like it’s selling out, then activate Re:Sell for a secure way for customers to return tickets for resale. Increase attendance by reducing the drop-off, take action against ticket touts and increase revenue by reselling returned tickets at a higher price. For more information click here.

Waiting List – We will automatically begin collecting data for those interested in your event should tickets become unavailable. As soon as more tickets go on sale, extra allocation or returned orders (in conjunction with Re:Sell), they’ll be allocated to customers on the waiting list automatically who have a window to purchase. For more information click here.

Cool:Off – Offer customers a 72 hour grace period on their ticket orders. This increases impulse purchases, customer peace of mind, repeat business and all-round good vibes to your buyers. This is a feature completely unique to Skiddle. For more information click here.

For more info on these features or help in setting them up, please get in touch.

Call – 03333 01 03 01
Email – actmanagers@skiddle.com

Ticket Close Times
The final hours before venues across the country open their doors for NYE events, are a crucial sales window. Last minute ticket sales are big news, so make sure your tickets are set to close as late as possible! The Skiddle Rapidscan App will sync automatically and update with new orders, meaning tickets can remain on sale even after your doors have opened.

Check and edit the close times on your tickets through the promotion centre. If you’re unsure on how to do this, just drop us a line.

Remittance
Our remittance cycles over the festive period will be on the following dates:

  • Thursday 21st December
  • Wednesday 27th December
  • Tuesday 2nd January
  • Thursday 4th January

Opening hours
These are our opening hours over the Christmas period:

NYE Emergency contact
We understand issues can crop up at any time. That’s why our Account Support team is available to contact up to 10pm on New Years Eve.

Call – 03333 01 03 01
Email – actmanagers@skiddle.com

Check out the support our Customer Care team will be providing to partygoers throughout this Festive season.