The August Bank Holiday weekend is one of the busiest times of the year for the Posted Ticket Dispatch department, and now it’s over, we’ve had time to reflect! This year, our Customer Care team did not receive a single entry refusal or event complaint for any of the Bank Holiday Weekend posted events – Creamfields,…
Read MoreOne of the most valuable key factors of a business and part of our core ethos is being customer first. Back in 2015, we became the first ticket agent to offer full refunds including the booking fee when an event is cancelled or postponed as part of our Fair Refund Policy. Bob Farrell was an…
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Over the past few months, we’ve been busy developing the Skiddle Access Scheme after we joined the Attitude Is Everything ‘Ticketing without Barriers’ coalition. Since joining, we’ve been astonished by the hurdles that deaf and disabled customers have to overcome time and time again when booking tickets to events. pic credit: Under One Roof,…
Read MoreI have managed to avoid it so far in life, but being on the wrong side of 25, it was bound to happen at some point: “Can we go to Ibiza for my hen-do?” My inner guitar-loving self screamed and cried and my anxiety levels shot through the roof. The thought of short-shorts, wearing heels…
Read MoreThe first 4 months of 2019 have already surpassed expectations for Skiddle’s Ticket Dispatch team, with over 16,000 tickets posted out to our customers so far! Compared to this time last year, our dispatch numbers have increased an enormous 237%. In April alone, the team has dispatched tickets for 22 different events ranging from one…
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Image: Culture Trip The news is out! We are expanding! After a record year of growth, we have decided to invest in brand new office space in the heart of Camden Town, London. Our new premises will be staffed by a dedicated London team, hired specifically to focus on growth in the Capital. Skiddle operates…
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This time a fortnight ago we were nursing some very sore heads from a glamorous & dare we say it, alcohol fuelled night at the Red Rose awards 2019 @ Winter Gardens, Blackpool. We were up for three awards, the Customer Service award, Ecommerce Business Award and the Corporate Social Responsibility Award. A group of Skiddle representatives…
Read MoreBack in December, we gave you a roundup of our most successful year to date. As part of this, we conducted two surveys using Survey Monkey, to gauge our current customer and promoter NPS scores. The Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of…
Read MoreEnsure you’re ready to party into 2019 with Skiddle’s Final Top Tips for NYE 2018 Maximise your sales – with RapidScan you can keep selling your tickets even when your event has started! With a good wifi connection or 3/4G signal, the RapidScan app will continue to sync and update with new sales as your…
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Thanks to all our promoters who made 2018 our best to date 🥳 Want to know more about what we’ve all been up to? Check out the below👇🏼 pic.twitter.com/XTJ1XqQt1I — Skiddle Promoters (@SkiddlePromoter) January 18, 2019 But first… 2019 will see the launch of our new and improved Promotion Centre. With a host of innovative…
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