Recently at Skiddle, we have taken the action to block ticket downloads until 24 hours before the event. This is to help to combat ticket touting and unauthorised duplication of tickets.
If customers receive their tickets as soon as they pay for them, this leaves the tickets open to being sold/exchanged on third party touting websites and potentially leaving you out of pocket with tickets sold on at extortionate prices.
This way, your customers will receive their tickets with enough notice to attend the event and minimises any suspicious touting activity. As shown below, customers will be made aware of this through their order history.
If your customers have already purchased and downloaded their ticket to their wallet or printed their ticket before this change, then their orders will not be affected and their barcode will not change. However, anyone who has not yet accessed and downloaded their ticket, the block will apply and they will only be able to download them 24hrs before the event.
This feature will be available in the next few weeks, so please keep an eye out for this and we’ll let you know when it’s live. Don’t forget Skiddle’s Re:Sell service is available if customers change their mind or can no longer attend.
If you have any further questions, please contact your dedicated Account Manager or our Account Support team. You can reach the team directly on email@example.com or 0333 3010301 between the hours of 9am to 5pm Monday to Friday.
We want to hear from you!
A reminder that you can still sign up to test our beta Promotion Centre and give us your honest feedback and what you want to see more of. If you’re interested, make sure you add your details via this Google Form and we’ll be in touch to provide you with access. We’re making sure this platform is tailored for you, so you’re crucial to its success!
Skiddle is currently the UK’s biggest What’s On guide, providing a free facility for event promoters across the UK to list their events online and sell tickets through our independent ticketing service. We currently work with over 35,000 UK and European promoters, at over 30,000 venues. We specialise in helping events through that critical growing phase by providing the marketing and technology support that you need. Start listing your events today!