22
May

Artist alerts roll out to desktop

Earlier this year we introduced Artist Alerts: mobile push notifications informing  users when an event is announced near them for an artist they’re tracking.  These have been very well recieved, with over 1M notifications sent so far, and an impressive clickthrough rate of over 20% (compared to email which is usually less than 1%) At…

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11
May

Skiddle Net Promoter Score

Here at Skiddle we are constantly talking to customers to gather feedback on how we can improve our service. Recently we surveyed 20,000 customers to find our Net Promoter Score, we asked if they would recommend Skiddle to their friends and they were giving an option ranging from 1 through to 10. We used Survey…

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09
May

Skiddle ticketing BBC Radio 1 Academy again

Image: BBC We’re delighted to once again be managing the ticketing for the BBC Radio 1 academy, returning for a third year after previously delivering it when the radio station visited Exeter in 2016 and Norwich in 2015. It proves Skiddle’s capability in consistently living up to expectations for high profile accounts, with a number of our new initiatives being adopted…

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04
May

Cool:Off rollout shows impressive results

The ticketing industry is traditionally very inflexible with refunds – once you’ve booked, there’s no changing your mind. However, look at the retail sector and it’s a known fact that offering a little flexibility to suit the customer can substantially boost sales by encouraging impulse buys. With this in mind, Skiddle have launched an industry…

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24
Apr
Adam Pate of Croft View Construction

A Night Full of Promises!

On Saturday night we were invited to a charity promises auction at the fantastic Netherby Hall near Carlisle. Organised by our friends Croft View Construction (who did a rather sterling job with our new office a couple of years back) the event was to raise funds towards our very own £100k Macmillan Challenge. With a…

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