Meet the Skiddle Customer Care Team

We’re here to help you!

 

As a department It’s our job to ensure that your Skiddle booking experience is as simple and as seamless as possible, from booking your tickets and retrieving your order right through to the morning after the night before, our Customer Care team are on hand and here to help with your queries quickly and to make sure that you have all the information you need.

Please read on to find out a little more about our team and if you have any queries please don’t hesitate to contact us and we’ll be more than happy to assist where we can!

Introducing..  Ella  (EG)  AKA.. Solomun’s future Wife

As the Manager of the Customer Care team here at Skiddle, Ella looks after the department and makes sure that you’re always receiving excellent service and quick responses to your questions.

A little bit more about Ella:

When did you start at Skiddle ?
December 16th, 2013

Describe your perfect brew ?
Black coffee in the morning. Tea no sugar (golden in colour) in the afternoon 🌞

Can you show us what’s on your desk ?

He is (always) watching you..

What is the most memorable Gig / Club / Festival you’ve been too ?
The summer Social Festival in Maidstone, Kent in 2016 –
Simply because I met my all time favourite DJ 🖤

Why not check out our review of the The Social Festival 2016? Available to read here. 

And where is the next event that you have planned ?
High Hoops with Young Marco in Manchester

Here’s some of the lovely comments left by Skiddle customers about their support experience with Ella –

Up next.. Emiley  (EA)

Emiley oversees the organisation of our reviews and the support queries that we receive via Facebook, Twitter, App and email –  If you send us a question, Emiley’s on hand to help!

A little bit about Emiley:

When did you start at Skiddle ?
I started in Customer Care on the 29th April 2015 and prior to this I helped with the ticket dispatch process over the summer in 2014.

How do you take your morning brew ?
Americano – no milk, no sugar thank you! 👌 

Can you show us what’s on your desk ?

The ultimate protector ..of my work space. 🧘

What is the most memorable Gig / Club / Festival you’ve been too ?
Wickerman 2014 –

The much loved and sorely missed Scottish festival was one of the first that I’ve since been lucky enough to attend and experience whilst working at Skiddle and the burning of the giant Wickerman himself at the 2014 event remains one of my most memorable  🎆 🕺 🏴󠁧󠁢󠁳󠁣󠁴󠁿

And where is the next event that you have planned ?
Highest Point in Lancaster  🎪 🌲  It may not be until May but I know it’ll be worth the wait!

Here’s are some comments left by Skiddle customers about their support experience with Emiley –

And presenting..  James  (JP)

As our Public Communications Ambassador, James assists in the support of Skiddle customers via our HelpDesk and social media channels whilst also overseeing in the upkeep of our FAQ’s, making sure you have all the information you’ll need before, during and after you attend an event.

Here’s what you may not know about James:

When did you start working with Skiddle ?
10th August 2017

How do you take your morning brew ?
Strong black coffee ☕ 🖤 

Can you show us what’s on your desk ?

‘Prickly, pleasing and economically useful’ 🌵 What’s not to like! 

What is the most memorable Gig / Club / Festival you’ve been too ?
Radiohead at Old Trafford

..And where is the next event that you have planned ?
Auntie Flo at Sub Club in January 🛥

And finally, below are some comments reported by Skiddle customers regarding their support experience with James –

Definitely not forgetting..  Corinne  (CM)

As part of the customer Care team, Corinne is also our Ticket Dispatch Ambassador and manages the ordering, processing and distribution of posted tickets.
Corinne works closely with event venues and promoters to ensure you always receive your tickets in time for the event!

More about Corinne:

When did you start working with Skiddle ?
22nd November 2016

Describe your perfect morning brew ?
Strong Yorkshire tea with soy / oatmilk brought to me in bed, preferably. 

Can you show us what’s on your desk ?

It may not be working due to the Christmas tree in the background but the money plant is “very beneficial from all aspects according to Feng Shui and Vatsu.” ☯ 💱 🌿

What is the most memorable Gig / Club / Festival you’ve been too ?
Parov Stellar, Beatherder festival 2015

..And where is the next event that you have planned ?
Four Tet in February and Tune Yards in March.

Skiddle customers have reported the following comments about their support experience with Corinne –

And last but most certainly not least..  Shelby  (SJ)

As the newest member of the Customer Care team, Shelby is here at Skiddle HQ on most Saturday’s as part of our Weekend team and will be available to assist with any ticket related queries that you may have before, during, and even after you have attended the event.

And here’s a bit more about Shelby:

When did you start working with Skiddle ?
October 16th 2017

How do you take your morning brew ?
2 sugars and Milky 🥛🥛

Can you show us what’s on your desk ?

I don’t have a permanent desk space yet as I’m only in the office part time but here’s a throwback to when Clyde joined the team and became our (un)official mascot for the day.
❤️ 🐕

What is the most memorable Gig / Club / Festival you’ve been too ?
Liam Gallagher at Manchester Arena –

..And where is the next event that you have planned ?
Parklife Festival in Manchester 🤪🤩

And here are a couple of comments submitted by Skiddle customers about their recent support experience with Shelby –

Now that you’ve been introduced to our ever-expanding team, if you have any questions or ticket related queries (or if you just want to join in and declare your love for Solomun!💗) then don’t hesitate to contact our HelpDesk, Facebook or Twitter and one of our advisers will be more than happy to help!